Privacy Policy
Joanne Marie Cenko (Rhythm and Tunes Piano School)
1. We respect your privacy
1.1. Joanne Marie Cenko (Rhythm and Tunes Piano School) respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. This policy sets out how we collect and treat your personal information.
1.2. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and to the extent applicable, the EU General Data Protection Regulation (GDPR).
1.3. "Personal information" is information we hold which is identifiable as being about you. This includes information such as your name, email address, identification number, or any other type of information that can reasonably identify an individual, either directly or indirectly.
1.4. You may contact us in writing at PO Box 103 MSC, Torrens Parks, Adelaide, SA 5062, Australia for further information about this Privacy Policy.
2. What personal information is collected
2.1. Joanne Marie Cenko (Rhythm and Tunes Piano School) will, from time to time, receive and store personal information you submit to our website, provided to us directly or given to us in other forms.
2.2. You may provide basic information such as your name, phone number, address and email address to enable us to send you information, provide updates and process your product or service order.
2.3. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
2.4. Additionally, we may also collect any other information you provide while interacting with us.
3. How we collect your personal information
3.1 Joanne Marie Cenko (Rhythm and Tunes Piano School) collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we engage in business activities with you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
3.2 By providing us with personal information, you consent to the supply of that information subject to the terms of this Privacy Policy.
4. How we use your personal information
4.1. Joanne Marie Cenko (Rhythm and Tunes Piano School) may use personal information collected from you to provide you with information about our products or services. We may also make you aware of new and additional products, services and opportunities available to you.
4.2. Joanne Marie Cenko (Rhythm and Tunes Piano School) will use personal information only for the purposes that you consent to. This may include to:
(a) provide you with products and services during the usual course of our business activities;
(b) administer our business activities;
(c) manage, research and develop our products and services;
(d) provide you with information about our products and services;
(e) communicate with you by a variety of measures including, but not limited to, by telephone, email, sms or mail; and
(f) investigate any complaints.
If you withhold your personal information, it may not be possible for us to provide you with our products and services or for you to fully access our website.
4.3. We may disclose your personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, legal proceedings or in response to a law enforcement agency request.
4.4. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases.
5. Disclosure of your personal information
5.1. Joanne Marie Cenko (Rhythm and Tunes Piano School) may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.
5.2. If we do disclose your personal information to a third party, we will protect it in accordance with this privacy policy.
6. General Data Protection Regulation (GDPR) for the European Union (EU)
6.1. Joanne Marie Cenko (Rhythm and Tunes Piano School) will comply with the principles of data protection set out in the GDPR for the purpose of fairness, transparency and lawful data collection and use.
6.2. We process your personal information as a Processor and/or to the extent that we are a Controller as defined in the GDPR.
6.3. We must establish a lawful basis for processing your personal information. The legal basis for which we collect your personal information depends on the data that we collect and how we use it.
6.4. We will only collect your personal information with your express consent for a specific purpose and any data collected will be to the extent necessary and not excessive for its purpose. We will keep your data safe and secure.
6.5. We will also process your personal information if it is necessary for our legitimate interests, or to fulfil a contractual or legal obligation.
6.6. We process your personal information if it is necessary to protect your life or in a medical situation, it is necessary to carry out a public function, a task of public interest or if the function has a clear basis in law.
6.7. We do not collect or process any personal information from you that is considered "Sensitive Personal Information" under the GDPR, such as personal information relating to your sexual orientation or ethnic origin unless we have obtained your explicit consent, or if it is being collected subject to and in accordance with the GDPR.
6.8. You must not provide us with your personal information if you are under the age of 16 without the consent of your parent or someone who has parental authority for you.
7. Your rights under the GDPR
7.1 If you are an individual residing in the EU, you have certain rights as to how your personal information is obtained and used. Joanne Marie Cenko (Rhythm and Tunes Piano School) complies with your rights under the GDPR as to how your personal information is used and controlled if you are an individual residing in the EU
7.2 Except as otherwise provided in the GDPR, you have the following rights:
(a) to be informed how your personal information is being used;
(b) access your personal information (we will provide you with a free copy of it);
(c) to correct your personal information if it is inaccurate or incomplete;
(d) to delete your personal information (also known as "the right to be forgotten");
(e) to restrict processing of your personal information;
(f) to retain and reuse your personal information for your own purposes;
(g) to object to your personal information being used; and
(h) to object against automated decision making and profiling.
7.3 Please contact us at any time to exercise your rights under the GDPR at the contact details in this Privacy Policy.
7.4 We may ask you to verify your identity before acting on any of your requests.
8. Security of your personal information
8.1. Joanne Marie Cenko (Rhythm and Tunes Piano School) is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
8.2. Where we employ data processors to process personal information on our behalf, we only do so on the basis that such data processors comply with the requirements under the GDPR and that have adequate technical measures in place to protect personal information against unauthorised use, loss and theft.
8.3. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
9. Access to your personal information
9.1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth), and to the extent applicable the EU GDPR. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at joanne@rhythmandtunes.com.au.
9.2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act or any other applicable law.
10. Complaints about privacy
10.1. If you have any complaints about our privacy practices, please feel free to send in details of your complaints to joanne@rhythmandtunes.com.au. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
11. Changes to Privacy Policy
11.1. Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.
12. Website
12.1. When you visit our website When you come to our website (www.jocenko.com.au), we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to
analyse how people use our site, such that we can improve our service.
12.2. Cookies. We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website.
12.3. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google AdWords. These ads may appear on this website or other websites you visit.
12.4. Third party sites. Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be
aware that Joanne Marie Cenko (Rhythm and Tunes Piano School) is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
As at: 05 June 2018
Other Policies
General Agreement Information
With Simply Music lessons, certain policies are noted on the Student Enrolment Form. Rhythm & Tunes Piano School has chosen to adopt those policies, and they have been integrated here for reference along with additional studio policies. Students will be referred to here as “Participant(s).” The person responsible for the business relationship with Rhythm & Tunes Piano School will be referred to as the “Patron,” and this person may or may not also be a Participant.
Tuition Payments
Payment for any Lesson Cycle or part thereof, is made prior to commencement. In order to continue securing your regularly scheduled time, fees for each successive Cycle must be paid prior to commencement of the next Cycle. Fees that are paid after the due date will attract a service charge. This can also result in your time being forfeited.
Unless otherwise arranged, Lesson Cycles will be South Australian school terms, and tuition for each term will be due by the Friday prior to the commencement of the school term. Late fees will be calculated at $10.00 per enrolled Participant per week. Participants will be permitted to resume lessons only after payment has been caught up. Extenuating circumstances will be considered at the discretion of Rhythm & Tunes Piano School.
Methods of payment are Credit Card or EFT - Direct Credit.
Attendance, Cancellations, Makeups and Refunds
When you enrol into lessons, you are paying to secure a specific time, on a specific day. This is your time that you are paying for, and this time is set aside, for the entire Lesson Cycle, as your exclusive time. As such, classes missed for any reason cannot be credited, nor made up.
When a shared lesson is missed, the preferred method of catching up is for a Participant to contact another Participant who shares the lesson in order to learn what new material was covered.
Rhythm & Tunes Piano School may also cancel certain lessons in advance as a result of planned vacations or other commitments and will strive to provide as much advance notice of these cancellations as possible. In all cases that Rhythm & Tunes Piano School cancels a lesson, prepaid tuition will be made up by scheduling a make up lesson.
Either Rhythm & Tunes Piano School or the Patron may decide to end participation in lessons for any reason and at any time. Upon dissolution of participation by the Patron, any remaining prepaid tuition is forfeited. Upon dissolution by Rhythm & Tunes Piano School will provide the Patron with a refund of the value of any remaining lesson(s) not yet completed.
Lessons are non-transferrable.
Lesson Schedule
Lessons vary in length from approximately 25-50 minutes based on how many Participants may be sharing the lesson. Lessons take place weekly at a regular day and time agreed upon between Rhythm & Tunes Piano School and the Participant. Alternate durations and schedules will be considered at the discretion of Rhythm & Tunes Piano School.
Punctuality is extraordinarily important. The Participant must arrive for lessons on time and no earlier than five minutes before the indicated start time. If the Participant will be more than five minutes late for a lesson, notice via telephone must be provided prior to the lesson start time. In the case of a late arrival, whether or not notice has been provided, the situation will be handled at the discretion of Rhythm & Tunes Piano School.
If the Participant is not the Patron, the Patron is required to attend the lesson, whether the lesson is conducted online or in person, and help hold the Participant accountable for assigned material and practice during the subsequent week.
From time to time, for various reasons, it may be necessary to move participant(s) to another, more suitable, group.
If the number of participants in a group falls below 4, Rhythm & Tunes Piano School reserves the right to cease lessons, at the end of the current lesson cycle, until another group, with 4 or more participants can be formed, at the same level.
Materials
All Participants are required to purchase their own set of lesson materials, as appropriate to the Participant’s progress through the program.
The Participant must bring to each lesson the complete set of current materials.
If a Participant has materials they no longer intend to use in lessons or otherwise, the Patron may make these materials available for other Participants. Rhythm & Tunes Piano School will endeavour to find other Participants to make use of them but makes no promises that they can or will be used. Any compensation requests will remain between Participants/Patrons exclusively.
Practice
Participants will be expected to agree to and maintain a schedule of regular and consistent practice throughout each week, generally 15-20 minutes per day, 5-6 days per week, at the same time of day, including practicing newly assigned material later on in the day of the lesson itself to reinforce what was learned. Participants must maintain their playlist, both the repertoire itself as well as the tracking chart.
There is no maximum suggested daily practice time. It is recommended that a Participant who is motivated to practice beyond what has been agreed to be allowed to do so without bound.
Participants benefit from mastering skills and knowledge before trying to build on them. The Simply Music method in particular is based on this approach. Participants are therefore strongly discouraged from skipping ahead, in lesson materials or otherwise, beyond the level of content that has been formally assigned during lessons.
Except for skipping ahead as just described, it is highly recommended that a Participant who is motivated to spend any additional time involved with music beyond the assigned material, especially at the piano but otherwise as well, be allowed to do so without bound.
Click here to view the Additional Simply Music Policies on the Student Enrolment Form.